Refund policy

Pirate Squirrel Apparel Refund & Exchange Policy

Need to make a return or exchange?

START A RETURN OR EXCHANGE

Sign in to your Pirate Squirrel Apparel account, select the order and item, and submit your request. We'll review it and get you squared away.

Last Updated: September 1, 2026

Thank you for supporting Pirate Squirrel Apparel! We want you to love what you ordered. Because many of our products are printed specifically for each order, please review our return, exchange, and refund policy below before making a purchase.

Returns & Exchanges

If you receive an item and need to request a return or exchange, please submit your request within 30 days of delivery.

To be eligible, merchandise must be:

  • Unworn and unused

  • Unwashed

  • Free from stains, odors, pet hair, smoke, or other signs of use

  • In its original condition

  • Accompanied by your order information

Items that have been worn, washed, altered, or damaged after delivery are not eligible for return or exchange.

Size Exchanges

Ordered the wrong size? We understand that it happens.

Eligible apparel may be exchanged for another available size within 30 days of delivery. Items must meet the return conditions listed above.

Unless the item was incorrect or defective when received, customers are responsible for return shipping associated with size exchanges.

Because many Pirate Squirrel Apparel products are made to order, replacement items may need to be newly produced and normal production and shipping times may apply.

Damaged, Defective, or Incorrect Items

If we made a mistake, we'll work to make it right.

If your order arrives damaged, defective, misprinted, or you receive an item different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the problem

  • Clear photos showing the issue

After reviewing the request, we may provide a replacement or refund when appropriate.

Do not return a damaged or incorrect item unless we provide return instructions.

Refunds

Once an eligible return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Original shipping charges are generally non-refundable unless the refund results from an error by Pirate Squirrel Apparel or a defective or incorrect product.

Please remember that your bank or credit card company may require additional processing time before the refund appears in your account.

Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged, defective, or incorrect:

  • Personalized or customized products

  • Special-order merchandise

  • Gift cards

  • Items marked final sale

  • Clearance merchandise marked as non-returnable

  • Items that have been worn, washed, altered, or used

Order Cancellations & Changes

We begin processing orders as quickly as possible.

If you need to change or cancel an order, contact us immediately. We will make every reasonable effort to accommodate your request.

However, once an order has entered production or fulfillment, we may be unable to change or cancel it.

Please carefully verify your size, color, design, quantity, and shipping address before submitting your order.

Shipping Address Errors

Customers are responsible for providing a complete and accurate shipping address at checkout.

Pirate Squirrel Apparel is not responsible for packages delivered to an incorrect address provided by the customer. If an order is returned to us or our fulfillment partner because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

Lost or Missing Packages

If tracking shows that your package has not arrived within the expected delivery period, please contact us so we can help investigate.

If tracking shows a package as delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the shipping carrier.

We will assist whenever possible, but Pirate Squirrel Apparel cannot guarantee replacement or reimbursement for packages confirmed by the carrier as successfully delivered to the address provided with the order.

Return Shipping

Please do not mail a return to an address found on the original shipping package without first receiving return instructions.

Some Pirate Squirrel Apparel products may be fulfilled by third-party production partners, and the address printed on your package may not be the correct location for customer returns.

Returns sent without authorization may not be eligible for a refund or exchange.

How to Start a Return or Exchange

To request a return or exchange, use the Start a Return or Exchange option available through our website/customer account area.

Provide your order information and the reason for your request. We will review the request and provide additional instructions when necessary.

Please do not ship merchandise back until your return has been approved and you have received return instructions.

Questions?

If you have questions about your order or this policy, please contact Pirate Squirrel Apparel through the contact information provided on our website.

We appreciate your business and your support of Pirate Squirrel Apparel.